Terms of Service

Introduction

These terms constitute a legal agreement between you and Sykah ("Sykah," "we," or "us"). Your use of our website, platform, and AI transformation services, including the design, deployment, and operation of AI-powered virtual workers and our Syana assistant for Outlook and Gmail (the "Services"), is subject to these Terms of Service (these "Terms").

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please discontinue your use of our Services.

1. License to Use Our Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use our Services, including the virtual workers deployed for your organization, for your internal business purposes, subject to your subscription plan or service agreement and these Terms.

This license terminates immediately if you violate these Terms or your account is terminated for any reason.

2. User Accounts and Responsibilities

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account

System Access and Data

• You are responsible for granting virtual workers the access they need to your systems, and for configuring appropriate permissions and approval steps
• You must have the rights and legal basis needed to share data with us and to let virtual workers act within your systems and communicate with third parties on your behalf

Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You may not:

• Use the Services to send spam, malicious content, or engage in fraudulent activities
• Instruct virtual workers to perform unlawful actions or to contact third parties without a lawful basis
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or attempt to extract our proprietary algorithms
• Use the Services in ways that could harm, disable, or impair our infrastructure
• Violate any applicable laws, regulations, or third-party rights

3. Virtual Workers and AI Services

Virtual Worker Tasks

Our virtual workers use AI to perform routine operational work on your behalf, including but not limited to:

• Reading and writing documents, such as batch release and quality documentation
• Reporting KPIs and generating dashboards
• Logging deviations, alarms, and change controls
• Communicating with suppliers and customers by email, phone, and other channels
• Interacting with SAP, Salesforce, and other business systems, desktop applications, and websites
• Analyzing images, such as for visual inspection

Actions Taken on Your Behalf

Actions that virtual workers take within your systems or communications, at your direction and within the permissions you grant, are taken on your behalf.

Human Oversight and Accuracy

While we strive to provide accurate results, you acknowledge that AI technology may produce errors or inaccuracies. You are responsible for reviewing and verifying the output of virtual workers before relying on it. Virtual workers support, but do not replace, the responsibility of your qualified personnel for regulatory, safety, and quality decisions, such as batch release.

4. Subscription and Payment

Subscription Plans

• Our Services are offered under various subscription plans or service agreements with different features and usage limits
• Subscription fees are charged in advance on a recurring basis
• All fees are non-refundable except as required by law

Payment Terms

• You agree to pay all applicable fees and taxes
• If payment fails, we may suspend or terminate your access to the Services
• Price changes will be communicated with reasonable advance notice

5. Intellectual Property Rights

Our Rights

Sykah retains all right, title, and interest in and to our Services, technology, and intellectual property, including:

• The Sykah platform, virtual workers, and underlying technology
• AI models, algorithms, and proprietary software
• Trademarks, service marks, and brand elements
• Documentation, content, and user interfaces

Your Content

You retain ownership of your data, documents, and other content you make available to the Services. By using our Services, you grant us a limited license to process your content solely for the purpose of providing the Services to you.

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Disclaimers and Limitation of Liability

Service Availability

While we strive to maintain high availability, our Services are provided "as is" and "as available." We do not guarantee uninterrupted or error-free service.

Third-Party Systems

Virtual workers integrate with third-party software and services, such as ERPs, email providers, and business applications. Your use of those products is governed by their own terms, and we are not responsible for their availability or behavior.

Limitation of Liability

To the maximum extent permitted by law, Sykah shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

8. Termination

Either party may terminate these Terms at any time. Upon termination:

• Your access to the Services will cease, and virtual workers deployed for you will be deactivated
• We may delete your account and associated data
• Provisions that should survive termination will remain in effect

9. Governing Law

These Terms are governed by the laws of Spain. Any disputes arising from these Terms or our Services shall be resolved in the courts of Valencia, Spain.

10. Changes to These Terms

We may update these Terms from time to time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date above. Your continued use of our Services after any changes constitutes acceptance of the revised Terms.

11. Contact Information

If you have any questions about these Terms, please contact us: