Privacy Policy

Sykah ("Sykah," "we," "us," or "our") is a technology partner specialized in AI transformation for manufacturing, factories, and distribution companies. We design and deploy AI-powered virtual workers that automate routine work across production, quality, distribution, and administrative functions, and we offer Syana, an AI assistant for Outlook and Gmail. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our services, virtual workers, website, and platform (collectively, our "Services").

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Account credentials and authentication information
• Payment and billing information
• Professional information (job title, company)

Business Data Processed by Virtual Workers

To perform the tasks you assign them, our virtual workers may access and process data from the systems and channels you connect them to, including:

• Documents, manuals, procedures, batch records, and quality records
• Production, quality, inventory, and distribution data, including KPIs
• Data held in ERP, CRM, and other business systems (such as SAP or Salesforce)
• Emails, attachments, and calendar information
• Phone call audio and transcripts
• Images, such as those used for visual inspection
• Personal information about your employees, suppliers, and customers contained in any of the above

Process Information

When we map and document your processes, we collect descriptions of your workflows and tasks, along with information your team shares with us during discovery, validation, and training sessions.

Usage Data

• Information about how you use our Services
• Device information and technical specifications
• Log files, IP addresses, and browser information
• Performance metrics and usage analytics

2. How We Use Your Information

We use your information to:

• Design, configure, deploy, and operate virtual workers tailored to your processes
• Perform the tasks you assign to virtual workers, such as drafting documents, reporting KPIs, logging deviations, updating business systems, and communicating with your suppliers and customers
• Monitor and improve the reliability and accuracy of the virtual workers deployed for you
• Maintain and secure your account
• Process payments and manage subscriptions
• Communicate with you about our services
• Provide customer support
• Comply with legal obligations

3. Our Role When Processing Your Business Data

When our virtual workers process business data on behalf of a client organization, that organization generally acts as the data controller and Sykah acts as a data processor. In that role, we process the data only on the client's documented instructions and, where required by applicable law, under a data processing agreement.

4. Data Security and Privacy

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication protocols, with virtual workers granted only the system access they need
• Secure data processing and storage infrastructure

We do not sell, rent, or trade your personal information to third parties. Business data processed by our virtual workers is used solely to provide our Services and is not used for advertising or marketing purposes.

5. Data Sharing and Disclosure

We may share your information only in the following circumstances:

• With service providers who assist in delivering our services, including cloud infrastructure and AI model providers, under confidentiality and data protection obligations
• With third parties your virtual workers communicate with at your direction, such as your suppliers and customers
• When required by law or to protect our rights
• In connection with a business transfer or acquisition
• With your explicit consent

6. Cookies and Analytics

Our website uses analytics cookies, provided by PostHog and processed in the European Union, to understand how the site is used. These cookies are only activated if you accept them in our cookie banner; if you reject them, no analytics cookies are stored and no usage data is captured. We do not record website sessions. You can change your choice at any time through the "Cookie settings" link in the footer of every page.

7. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Business data processed by virtual workers is typically retained for the duration of your active subscription or service agreement, or as otherwise instructed by you, and may be anonymized for service improvement purposes.

8. Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Opt-out of certain data processing activities
• Withdraw your consent at any time, where processing is based on consent
• Data portability (where applicable)
• Lodge a complaint with a data protection authority (in Spain, the Agencia Española de Protección de Datos)

If your data is processed by virtual workers deployed by your employer or another organization, please direct your request to that organization. We will assist them in responding to it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date above.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: